Covid Outbreak Update & Our Policies

Covid 19 Update - 23/03/20
 
All Courses from Monday 23rd March 2020 until Monday 20th April are postponed by order of the UK Government.
 
The UK government have stopped all our training courses as of 8.40pm on 23rd March 2020 for a 3 week period.
If your course is affected by this closure detailed above we will contact you during the coming week with course options, no need to contact us.
 
We will be offering all SBT students a full replacement course irrespective of the date of the course if affected.  Our monetary refund policy below does remain in place.
 
On The Brighter Side Of Things - Trying To Be Positive
 
The time to contact us is 1 month before the event when you can still postpone or cancel with full refund if required.  
Please don`t panic and cancel. Our standard terms protect you - please reread them below.
 
Cancellation Or Postponement
 
If you wish to cancel or postpone your course then our standard terms are below and all bookings are dealt with strictly on these terms.
 
We ask that all cancellation or postponement requests are submitted via email not phone. admin@solentboattraining.co.uk
 

As per our standard terms of business, below is a summary of our cancellation policy.

CANCELLATION OTHER THAN BY SBT ( We have been asked to explain our refund process - see below )

 In the case of cancellation if insufficient notice is given as per details below in 1 - 3 and/or your cancelled place on the course is not filled by another student on a fee paying basis, you will forfeit the entire course fee. 

 1. Cancellation of a course with 28 days or more notice from the course start date will receive a refund of course fees less the admin fee detailed below.
( We have not incurred any expenses other than office administrator and bank card fees )

 2. Cancellation of a course with 14 days to 27 days from the course start date will  receive a 50%  refund or can select an alternative course date from our live course calendar system, subject to administration fee described below. 
( Because at this point we have to pay for all the resources needed to teach your course including boats & instructors )

 3. Cancellation of a course with less than 14 days notice from the course date will not receive a refund. We will try and sell their place to recover some funds for the client. 
( Because we have already paid out for the resources needed to teach your course but do not have time to resell the place )

 4. All course date changes & cancellations incur a flat rate administration fee of £20. This fee is automatically charged to the payment method used for the initial booking.

 5. Special events such as Cowes Week, Cross Channel Sailing and Racing are not eligible for the 14 day change of date offer as detailed in parts 2 & 3 above. Part 1 above still applies.
 
CANCELLATION BY SOLENT BOAT TRAINING

If for any reason under our control Solent Boat Training is unable to offer the confirmed course we will refund the deposit and any balance paid. Solent Boat Training will not be responsible for any other costs including accommodation or transportation if a course is cancelled. We will inform students as soon as possible if a course will not take place.

CANCELLATION DUE TO POOR WEATHER

Solent Boat Training is not responsible for "bad weather safety concern cancellation" as a result of poor weather. As a gesture of goodwill SBT will try to rearrange any course affected by weather in full or in part. However additional fees will be charged, but will be kept to a minimum, eg boat charter costs and instructor fees.
Please note that courses running in colder months of the year are already heavily discounted to reflect poorer weather and light conditions. Insurance against weather cancellation is recommended.

INSURANCE

We strongly suggest you purchase insurance to cover yourself from illness, travel issues, bad weather safety concern cancellation and other events that may affect your booking.

Our full terms of business are available here.